Refund policy

Vehicle Equipment Sales
Where goods are purchased from Frontline Emergency Solutions LTD.
Collection: Unless otherwise stated, goods are available for collection within 2 business days
Delivery: Unless otherwise stated, goods are usually shipped within 3-5 business days. Supply
chain delays or international shipping either to us from suppliers or to our customers from us may
result in a longer wait time for your goods. In the event that goods are unable to be shipped from
our location within 28 days, a full refund will be offered. You may choose to wait for your goods.
Unless specifically stated, parcel tracking will not be available to the customer. Enquiries relating
to any delays should be forwarded to Sales@frontlinefleet.co.uk where enquiries will be made on
your behalf.
Once shipped, Frontline Emergency Solutions LTD takes no responsibility for the goods. You
assume all responsibility for these goods and any subsequent claim for lost in transit, item not
arrived or item damaged in transit for example must be made directly to the carrier.
Returns: If within 7 days of receiving your product, you are unhappy with it, you should contact
Sales@frontlinefleet.co.uk to arrange return delivery. You will be liable for return postage costs

and a 20% restocking fee unless the return is directly because of a fault with the product.
Refunds are processed within 28 days of delivery, however we aim to refund payments within 7
days where possible.
Where you receive a faulty product that is sold as new, we may need to take the item back and
make enquiries with the product manufacturer. In this case it can take up to 28 days to repair or
replace the item. Where the product is not repairable, you will be offered a replacement at no
additional cost and Frontline Emergency Solutions LTD will cover the cost of carriage.

 

Cancellation terms:

Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) understand that in some
occasions cancellations are necessary.
Please note ALL cancellations will incur an administration fee of £75 which is deductible before
any repayment is made to the customer.
Should the customer wish to re-arrange rather than cancel the installation, this Is possible with no
charges or fees providing 72 hours notice is given in writing via email to :
sales@frontlinefleet.co.uk
Should a customer re-arrange and then cancel the installation, the refund amount will be
discussed on a case by case basis and Frontline Emergency Solutions LTD reserves the right to
charge a full cancellation cost In this instance.
Refunds can take up to 28 days to process in the case of equipment being returned.

Should Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) cancel an
Installation for any reason, the Installation costs will be refunded In full within 14 days or
equipment transferred to customer with other costs refunded In the 14 day period.