Terms of service

About Us
Frontline Emergency Solutions LTD is registered via Companies House
in the UK. Currently trading as Frontline Emergency Solutions LTD.
Based Greater Manchester. Specialising in bespoke emergency & highway maintenance vehicle
conversion services and product sales for customers all over the UK including statutory, private
and charitable businesses.

Vehicle Equipment Sales
Where goods are purchased from Frontline Emergency Solutions LTD.
Collection: Unless otherwise stated, goods are available for collection within 2 business days
Delivery: Unless otherwise stated, goods are usually shipped within 3-5 business days. Supply
chain delays or international shipping either to us from suppliers or to our customers from us may
result in a longer wait time for your goods. In the event that goods are unable to be shipped from
our location within 28 days, a full refund will be offered. You may choose to wait for your goods.
Unless specifically stated, parcel tracking will not be available to the customer. Enquiries relating
to any delays should be forwarded to Sales@frontlinefleet.co.uk where enquiries will be made on
your behalf.
Once shipped, Frontline Emergency Solutions LTD takes no responsibility for the goods. You
assume all responsibility for these goods and any subsequent claim for lost in transit, item not
arrived or item damaged in transit for example must be made directly to the carrier.

Returns: If within 7 days of receiving your product, you are unhappy with it, you should contact
Sales@frontlinefleet.co.uk to arrange return delivery. You will be liable for return postage costs and a 20% restocking fee unless the return is directly because of a fault with the product.
Refunds are processed within 28 days of delivery, however we aim to refund payments within 7
days where possible.
Where you receive a faulty product that is sold as new, we may need to take the item back and
make enquiries with the product manufacturer. In this case it can take up to 28 days to repair or
replace the item. Where the product is not repairable, you will be offered a replacement at no
additional cost and Frontline Emergency Solutions LTD will cover the cost of carriage.

Used product categories:
Cat A: These goods are new or returned items which are considered to be in ‘’as new’’ condition
and are sold at a reduced rate, usually due to damaged packaging or other minor faults which
does not affect the use of the product, such as a scratch on a lightbar lens etc.
Cat B: These goods are used but considered ‘’as new’’ in terms of product usability and
condition. These goods are given with a 12 month repair or replace warranty.
Cat C: These are used items which are untested, damaged or require attention to achieve
working order.
Items sold as ‘’Spares or repairs’’, ’’Used, untested’’ or ‘’Used Cat C’’ are not eligible for returns
wether faulty or not, it is understandable that these goods may require attention to bring them
into working order. This falls within your scope of responsibility and Frontline Emergency
Solutions LTD take no responsibility for these goods once shipped.
Lost in transit/ Damaged:
Once shipped, Frontline Emergency Solutions LTD takes no responsibility for the goods. You
assume all responsibility for these goods and any subsequent claim for lost in transit, item not
arrived or item damaged in transit for example must be made directly to the carrier.

Vehicle Equipment Installation

This document will contain the base level of terms and conditions of use for our services however
individual customers may have other terms and conditions which will be made available in writing
on email or on the invoice sent at the time of quote acceptance. Frontline Emergency Solutions
LTD it’s director(s) and any employee(s) are not liable for the misuse of any warning equipment
fitted to any vehicle at any time. The customer accepts all legal liabilities should they misuse or
purchase equipment that they are not legally allowed to have fitted.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) will at all times try to
protect the public by not providing or fitting equipment if we believe the customer does not meet
the requirements set in current law.. However if the customer attempts to deceive Frontline
Emergency Solutions into providing services for unlawful or unauthorised use:
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) reserve the right to report
the customer/business/organisation to the relevant authorities. This may include, but is not
limited to, NHS, NHS Ambulance trusts, Police forces and Anti-Terrorism Agencies. Any
agreement or service including sales of equipment will be cancelled with immediate effect and
no refund will be given.
Frontline Emergency Solutions LTD, its director(s) and any employee(s) are not responsible should
the customer have any legal action taken against them for any equipment that has been fitted or
provided under any circumstances.

Cancellation terms:

Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) understand that in some
occasions cancellations are necessary.
Please note ALL cancellations will incur an administration fee of £75 which is deductible before
any repayment is made to the customer.
Should the customer wish to re-arrange rather than cancel the installation, this Is possible with no
charges or fees providing 72 hours notice is given in writing via email to :
sales@frontlinefleet.co.uk
Should a customer re-arrange and then cancel the installation, the refund amount will be
discussed on a case by case basis and Frontline Emergency Solutions LTD reserves the right to
charge a full cancellation cost In this instance.
Refunds can take up to 28 days to process in the case of equipment being returned.

Should Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) cancel an
Installation for any reason, the Installation costs will be refunded In full within 14 days or
equipment transferred to customer with other costs refunded In the 14 day period.

Warranty
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) provide a no quibble 12
month from date of completion warranty on all installations. We act as agents for the warranty
provided by our suppliers on equipment and these items are all warranted on an individual basis
by the suppliers for up to 5 years depending on manufacturer/ product.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) may need to remove a
faulty part to return, in these occasions we will try to facilitate a temporary replacement however
this is not guaranteed.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are not responsible for
warranty on any new or second hand parts provided by the customer for installation and these
must be arranged by the customer for replacement with whom ever they were purchased from.
There are times where a customers warranty will be made void, the list below is not extensive
and special circumstances may occur, please email Sales@frontlinefleet.co.uk for more
information.
• Fire damage (not caused by installation)
• Accident damage - this voids all installation and equipment warranty
• Vandalism, intentional damage and mistreatment of equipment.
• Flooding / intentional submersion of equipment / vehicle.
• Where work has been tampered with by staff, services users, mechanics or any other third party.
All of our work is photographed and any third party tampering (including other automotive
electrical installers and repairers) voids all warranties as we are unable to guarantee the
equipment has not been damaged by the third party. Frontline Emergency Solutions LTD, it’s
director(s) and any employee(s) reserve the right to reclaim any costs incurred whilst carrying out
warranty repairs if it is found That the work is not covered under warranty. These costs include
but are not
limited to:
• Travel costs Including mileage, hotel costs and away from workshop
food costs.
• Labour time taken to inspect and repair the vehicle.

• Equipment replacement costs.
• Administration costs

Damages, theft & lease vehicles.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are not liable for any
damage caused during the installation process. However all reasonable steps are taken to
prevent damage being caused, unfortunately there is always a risk of damage. Trim piece
damage Is considered an unfortunate side affect of installations and trim clips especially are
extremely likely to be damaged. We carry a wide range of OEM and aftermarket clips however if
replacement is not possible we are not liable for this cost of replacement.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are not liable for any
damage:
caused by other parties whilst in our possession and this includes being hit by othervehicles,
vandalism, arson attack and more. This list Is not exhaustive.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are not liable for the theft
of a vehicle whilst in our possession, steps are taken to ensure safety of the vehicle and these
include things such as keys being stored in safes, vehicles not being left unlocked & gated within
our property however we are not liable for should a vehicle be stolen. Our site is monitored by 24
hour manned security patrol to limit the risk of vehicle theft.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are not liable for any
items reported missing from the vehicle. We ask all customers to remove every personal or work
item from the vehicle prior to it being delivered, we are not liable if any items go missing or are
stolen by a third party whilst in our possession. We can safely secure items whilst the vehicle is
being converted but these Incur a storage fee of £35 per day. For Healthcare industry
contractors, we offer secure storage of medical gasses and equipment however we will never
take responsibility for, or store, any controlled drugs. All controlled drugs must be removed from
the vehicle prior to the vehicle coming into our possession.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are not liable for any
damage occurred whilst conversion Carried out on lease vehicles. It Is the customers
responsibility to request a “lease safe” package for Installation where vehicles need to be
returned to pre installation condition at the end of its use and we strive to ensure no visible
damage is caused. In cases where damage is caused due to customer choice of equipment we
are not liable for any charges occurred by the customer at the end of the lease.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) is not liable for any
damage caused during the removal or fitting of graphics, sign writing or livery. Due to the
processes used during these removal or fitting, paint can sometimes be damaged by the
adhesives, heat or glue removers. This risk and liability is taken by the customer by requesting

these services.

Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) take no responsibility for
any damages caused during the transportation of a vehicle to or from our services whether on
specialist vehicle transport or being driven. We offer no trade driving service and customers must
ensure that Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) are covered
under their regular insurance policy for driving their vehicles. Where permission for Frontline
Emergency Solutions LTD Staff from the customer to drive their vehicle has been given, if it is
found that your insurance policy does not cover our drivers, legal action may be taken against the
customer/business/organisation.

Abnormal or last minute customer requests:
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) will always try to manage
all customer requests and expectations to the best of their abilities. However in the occasion this
is not possible, installations may have to be changed to suit the limitations of what is possible.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) reserve the right to
charge an administration fee of £75, next day shipping fees & cost of the equipment should a
customer change their mind or add additional equipment within 48 hours of a planned build date.
The exception to this is for light bar or other custom made parts & livery. Those occasions will
extend the build time considerably due to lead times,
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) will do its best to
accustom fabricated parts which are not available “off the shelf” and has in house facilities to
create a wide range of brackets, where this is not possible we will look to contract this out and if
that is the case, we are not liable for this part should it fail and the service may require additional
charges to be paid.

Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) request that all vehicles
are delivered in a suitably clean state and that customers do not attend If they have any current
symptoms of COVID -19. We reserve the right to refuse to work on a vehicle or charge a cleaning
fee (currently £85) should a vehicle be delivered In an unfit state. Frontline Emergency Solutions
LTD, it’s director(s) and any employee(s) comply with all current government regulations and
reserve the right to delay a build should we be Informed to isolate due to symptoms or contact.

Vehicle cleanliness & equipment:
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) reserves the right to

charge a cleaning fee of £85 if a vehicle is delivered to us in an unfit state to be worked
on.Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) request that all
customers remove any and all personal items, equipment, navigation systems, radio SIM cards
and sensitive information from a vehicle prior to delivery. We are not responsible for any losses of
equipment. Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) can store
some equipment safely for a surcharge of £35 per day in a warm dry environment,

Social media, advertising and usage of photos and videos:
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) reserves the right to take,
store and use photographs, videos and audio files of a vehicle conversion for the use on social
media, advertising and to protect the business against false accusations.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) can accept requests for
vehicles not to be published, these should be made in writing to
Sales@Fronlinefleet.co.uk 7 days prior to build date starting. After this we cannot guarantee
media files are not already online and fully removable.
Frontline Emergency Solutions LTD, it’s director(s) and any employee(s) will try on all unmarked
vehicles to fully cover registration plates, however this is not a guarantee and are not responsible
or liable if a vehicle registration number is leaked online in any area.

Vehicle Wrap/Livery Installation/Removal
Design
All designs and artwork remain the property of Frontline Emergency Solutions LTD. No part of any
design or artwork may be used, reproduced, distributed or transmitted by any means strictly
without the prior written permission of Frontline Emergency Solutions LTD.
Any evidence of the use of Frontline Emergency Solutions LTD work, images & designs will be
treated as theft and could lead to legal action to recover costs and damages.
It is the clients’ duty to check all artwork/designs before the commencement of works begin. Any
changes after approval will incur more charges.
Email Booking
Frontline Emergency Solutions LTD will provide a written quotation showing the total fee for work
to be carried out. Quotations are valid for 28 days, unless and until the workshop slot is either
booked by a third party, or Frontline Emergency Solutions LTD receives a deposit for the same
dates (or part thereof) from any party. Where the customer agrees by email, or other written
device to book the workshop slot, Frontline Emergency Solutions LTD will provide a booking
confirmation to the customer by email. The customer must pay the requested deposit or payment
as defined on the booking confirmation prior to confirmation of the booking. During that period,
Frontline Emergency Solutions LTD reserves the right to accept any booking for the workshop
slot from a third party, where said third party agrees to payment prior to receipt of payment from
the customer. On receipt of the required payment from the customer, Frontline Emergency
Solutions LTD will issue a booking confirmation by email, to the customer.
Where the customer chooses to amend their booking 10 days or more prior to the workshop date
agreed, resulting in a change of dates regarding workshop slots, a £100 Booking Administration
Fee will be levied. Where the customer alters the booking resulting in a reduction in the cost
subsequent to the initial quote, Frontline Emergency Solutions LTD
will charge the £100 work allocation administration Fee. Any changes to existing bookings within
7 days of arrival at one of our studios will normally not be permitted but will try to accommodate
where we can.
Acceptance
The customer agrees that on payment of the deposit sum to Frontline Emergency Solutions LTD,
the customer will signify their full acceptance of these Terms and Conditions of booking. The
customer further acknowledges that full payment of the final sum will be made prior to collection
of the customer vehicle(s) or prior to completion of work, except in circumstances where 100% of
the agreed bill has been paid.

Payments & Deposits
Deposits must be made at the time of booking. A standard booking fee of 50% of the total works
must be made prior to booking confirmation. Frontline Emergency Solutions LTD reserves the
right to request higher deposits or waiver, as and when the management deem suitable.
The customer agrees and acknowledges that Frontline Emergency Solutions LTD will not release
the vehicle(s) or any goods prior to receipt by Frontline Emergency Solutions LTD of payment in
full. Failure of the customer to pay in full for any service will result in removal or refusal to supply
said service.
The customer agrees to pay the total fee as shown on the quotation as set out on the booking
confirmation. Final and full payment is due on collection (Less the deposit received at the time of
booking). In the event of late payment, or failure to pay, Frontline Emergency Solutions LTD
reserves the rights to levy the cancellation penalty percentage charges against any money that
the customer has paid in advance. Where the money paid in advance is insufficient to cover the
calculated percentage, Frontline Emergency Solutions LTD reserves the right to exercise any
legal remedies to pursue the amount owed by the customer.
Where the customer chooses to amend their booking 10 days or more prior to the workshop date
agreed, resulting in a change of dates regarding workshop slots, a £100 Booking Administration
Fee will be levied. Where the customer alters the booking resulting in a reduction in the cost
subsequent to the initial quote, Frontline Emergency Solutions LTD will charge the £100 work
allocation administration Fee. Any changes to existing bookings within 7 days of arrival at our
workshops will normally not be permitted but we will try to accommodate where we can.
Late payment of any outstanding balance will incur a charge of 8% of the total cost of works for
every five working days of late payment. Frontline Emergency Solutions LTD reserves the right to
change or waiver this charge if/where management deems suitable.
Late Collections/Pickups
Frontline Emergency Solutions LTD reserves the right to charge storage of any vehicle or goods
on the studio sites unless agreed, at £150.00 for every 5 working days that the vehicle/goods
stay beyond the confirmed collection date. After 4 weeks, the charge will increase to £300.00 for
every 5 working days thereafter. These charges will cover insurance and vehicle movements
while the collection is made.
After the initial 5 working days, the vehicle will be moved and stored at another location. Charges
will still apply. Frontline Emergency Solutions LTD reserves the right to add this charge to the final
payment /invoice and maintain the right to waive these charges, as and when the management
deem suitable.

Cancellation
The customer may cancel their booking at any time up to the workshop slot date in writing (email
accepted) Social media platforms are not deemed acceptable. In the event that the customer
exercises their right to cancel, Frontline Emergency Solutions LTD will levy the following
cancellation penalty percentage rates of the Total Rental Fee including deposit:

○ From the initial date of booking up to 42 days prior to the workshop slot date
100% Return of Deposit
○ Between 30 and 41 days prior to the workshop slot date 50% Return of Deposit
○ Between 15 and 29 days prior to the workshop slot date 75% Return of Depositï
○ Less than 14 days prior to the workshop slot date 0% Return of Deposit
Frontline Emergency Solutions LTD regrets that it is unable to waive any of the cancellation
charges above, whatever the circumstances.

Vehicle Conditions & Paint
Frontline Emergency Solutions LTD requests all customers to deliver vehicles clean, dry (where
possible) & free from grease and wax.
Prior to booking/works, paint & bodywork will have been checked and noted, advising of any
unsuitable areas and potential issues or risk. These areas must be dealt with prior to works
commencing, with both the customer and Frontline Emergency Solutions LTD agreeing that these
areas are acceptable or accept that highlighted areas will not have any guarantees or warranties
for workmanship or material quality.
Areas that have received a repair, or are suspected of receiving a repair, will not be guaranteed
or warranted inline with the film manufacturers warranty statements and Frontline Emergency
Solutions LTD’s terms and conditions.
If repairs are to be carried out prior to any vehicle wrap work and booking, the paints must be
fully cured and out gassed inline with the paint manufacturers technical instructions before any
livery/wrap can be applied. Frontline Emergency Solutions LTD gives no warranty or guarantee to
panels or areas that have received remedial or re-spray/smart repair work undertaken.
Any vehicle with additional damage from between the initial consultation, to the booked in date,
will be highlighted and pointed out before work commences. Any additional damage needing
repair will need to be re-booked but may still be charged.
Vehicles with unsuitable paint or bodywork will need the customer to sign a waiver before any
work will commence, ensuring any works or materials used by Frontline Emergency Solutions
LTD are not liable against guarantees or warranties thereafter. This Applies to ALL Vehicles over
10 years of age.
Failure to meet any of the above points or requests may result in the works being cancelled and
the full charge being applied.
Please note, Frontline Emergency Solutions LTD will not be held responsible for the replacement
of vehicle furniture on any vehicle where the application requires anything to be removed. Some
clips and mouldings are not designed for more than one fixing. Frontline Emergency Solutions
LTD will also not be held responsible for vehicle badges or parts that need to be removed and/or
are damaged during the application process.
Where vinyl, badges, reflective markings, text or window tints require removal, Frontline
Emergency Solutions LTD will not be held liable for any damage caused to the vehicle. This
includes but is not limited to paint or lacquer peeling from the vehicle with vinyl, scratch marks
from plastic tools used in the removal process, hazing or damage to clear coat.

Aftercare
While Frontline Emergency Solutions LTD will give the best quality of work and materials, it is the
customers’ responsibility to maintain the aftercare and appearance of their wrap/livery after the
handover.
Keeping your vehicle clean and free from dirt will always help maintain the look of your
wrap/livery like any painted surface.
Please do not use any harsh chemicals with your cleaning process to help prevent any reaction
to our materials.
Allow 5 days after the installation of work before washing the vehicle for the first time. Strictly
hand -wash the vehicle only. DO NOT USE pressure washers/automatic washers.
Ensure you clean your vehicle from the top to bottom, allowing dirt and water to run downwards.
Wipe spillages, diesel/petrol/bird droppings etc., from the film as quickly as possible.
Although some companies claim to have wrap waxes and polishes, we do not recommend any
products 100%. If you intend to use any waxes/polishes, please try on your wrap/livery in a small
inconspicuous area first.

Additional Charges
Additional charges will be incurred due to, but not exclusively to –
● Vehicle not clean on arrival (Cleaning charges of – £80 per car/ £95 per van / £125 per
HGV cabs)
● Late collections (as stated above)
● Amendments to design (as stated above)
● Cancellations (as stated above)
● Failure of the client not able to receive / sign for vehicle delivered to site as arranged. £50
per hour waiting
Delays
Works will be completed as quickly and efficiently as possible. In the unlikely event of a delay to
any works, Frontline Emergency Solutions LTD will not be liable for any loss or damage arising
from a delay in completing all or part of the projects ordered or confirmed.

Warranties/Guarantees
All standard wraps supplied and installed by Frontline Emergency Solutions LTD staff will include
an application guarantee of 3 months unless otherwise agreed in writing.
Warranties/Guarantees are only valid if the material is supplied by Frontline Emergency Solutions
LTD and is installed at one of our studios.
Repeat orders or crash damage may occasionally require new material orders or productions.
These may, on rare occasions, have slight colour differences from time to time, due to suppliers
or manufacturers batch numbers. Frontline Emergency Solutions LTD accepts no responsibility for
these issues.
Any guarantee/warranty that is in place is only valid between the paying client and Frontline
Emergency Solutions LTD and strictly none transferable to any third party.
Insurance
Frontline Emergency Solutions LTD has no insurable interest in any customers vehicles delivered
to our premises and cannot be held responsible for loss or damage to customer’s
vehicles/goods. It is the responsibility of our clients/customers to ensure their vehicles/goods are
fully insured and road taxed whilst on Frontline Emergency Solutions LTD premises.